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Free Technical Document Downloads

Browse through our extensive list of free Sales & Marketing white papers, downloads and podcasts to find the titles that best match your skills; topics include Customer Relationship Management (CRM), call center management, advertising and public relations. Simply complete the application form and submit it. All are absolutely free to professionals who qualify.

    
 
 

Authority Leadership Marketing: Making Content the Cornerstone of Customer Engagement and Relevance Customer-centric content and authority leadership are critical to building brand trust, accelerating lead acquisition, and shortening...

The Salesforce User's Guide to the Right Metrics for Your Inside Sales Team Salesforce is a powerful tool, but to get the most out of it you need to understand the fundamental metrics that drive sales performance....

7 Tips to Accelerate Sales Performance Take advantage of this eBook, created from the experience of the best front-line salesforce.com managers....

The Salesforce User's Guide to Data-Driven Forecasting Learn the best practices for creating an accurate sales forecast with your Salesforce.com data....

The Salesforce User's Guide to Pipeline Management Learn the best practices for managing and measuring your sales pipeline in Salesforce....

The Data-Driven Marketer: The Power and Confidence to Let Data Drive Marketing What is strategic, continuous data management, and what does it really mean to be data-driven?...

Achieve Better Sales Results with a Modern Sales Organization Watch this exclusive webcast to learn the latest research and best practices to increase sales productivity and improve sales ROI....

Sales and Marketing Alignment in Lead Management Learn to use best practice lead nurturing, lead taxonomy, and service-level agreements to align functions. Watch the “Sales and...

Top 10 Productivity Problems Marketing Teams Face and How to Solve Them Does your team have enough time in the day? Is productivity difficult to define? Download this eBook to learn how to be more efficient as a...

Your Complete CRM Handbook Download this eBook now so you can decide when your business should invest in a CRM....

6 Secrets to Offering Exceptional Customer Service In this free e-Book, see what you need to do to give customers what they want....

Engage at Every Stage: Using Mobile Relationship Marketing (MRM) to Put More Interaction in the Hands of the Customer An initiative to explore where and how Mobile Relationship Marketing (MRM) is being embraced across multiple industries....

5 Common Frustrations of In-house Creative Teams The life of a creative team is fraught with frustration--some even painful enough to tweet about. This eBook is a collection of the 5 most...

State of Marketing 2012 The findings of the 2012 “State of Marketing” report indicate that the role of the CMO now encompasses more critical customer...

How to Adopt Agile Marketing: 6 Easy Steps Have you thought about adopting Agile on your marketing team, but can't figure out where to start? Download this guide and learn 6 easy...

Guide to Avoiding 8 Time-Wasting, Deadline-Missing, Infection-Spreading Workplace Zombies Are workplace zombies killing productivity? Is frustration and discouragement spreading through your team like a virus? Get this essential...

 
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