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Free Technical Document Downloads

Browse through our extensive list of free Sales & Marketing white papers, downloads and podcasts to find the titles that best match your skills; topics include Customer Relationship Management (CRM), call center management, advertising and public relations. Simply complete the application form and submit it. All are absolutely free to professionals who qualify.

    
 
 

Predictive Analytics: Revolutionizing Business Decision Making Learn the advantages of predictive analytics....

Digital Marketing: Are You Ready to Go Agile? This white paper explores the challenges and opportunities of marketing in the digital age, including how marketers need the capability to...

Spotlight: 8x8 Virtual Contact Center Evaluating contact center solutions is no small task....

A Structured Framework for Improving Functional Performance Need a faster way to business transformation? Leading companies regularly assess functional performance against a structured framework....

The High-Performance Marketing Plan: A 6-Step Blueprint To Exceeding Your Goals Learn How To Plan, Execute, and Measure High-Impact Marketing Campaigns...

The Contact Center in 2015 According to the Avaya Consumer Preference Report, 41% of users talking to a contact center agent rate “fast and efficient resolution...

Power Prospecting Sales Kit It’s not uncommon to lose focus on your pipeline--or funnel--and consistently filling it with new opportunities....

Authority Leadership Marketing: Making Content the Cornerstone of Customer Engagement and Relevance Customer-centric content and authority leadership are critical to building brand trust, accelerating lead acquisition, and shortening...

Make CRM Stick Eight ways to increase CRM adoption in your organization....

The CEO's Guide to Sales and Marketing KPIs Learn the essential sales and marketing key performance indicators (KPIs) all data-driven CEOs should regularly track to align performance...

5 Ways to Integrate Social Marketing Across Marketing Channels Fully Harness the Power of Social Media Marketing by Putting It On the Table With Every Other Marketing Channel...

Top Tools for Sales: SFA Focus Handling sales effectively is one of the most important functions of any successful business, and Sales Force Automation (SFA) systems can...

Build Your Own Marketing Cloud™ Five reasons to unify your marketing technology and data....

Using an e-Signature Solution to Save Time and Money Your enterprise can become more efficient and you can cut costs with e-signatures....

Engage at Every Stage: Using Mobile Relationship Marketing (MRM) to Put More Interaction in the Hands of the Customer An initiative to explore where and how Mobile Relationship Marketing (MRM) is being embraced across multiple industries....

The Contact Center Selection Checklist Numbers speak for themselves: it costs about $500/visit to service a customer in person, $5.66/call with a live agent in a contact center,...

 
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