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Free Technical Document Downloads

Browse through our extensive list of free Sales & Marketing white papers, downloads and podcasts to find the titles that best match your skills; topics include Customer Relationship Management (CRM), call center management, advertising and public relations. Simply complete the application form and submit it. All are absolutely free to professionals who qualify.

    
 
 

The Effect of Poor Customer Service and What to Do About It Although we all know that bad customer service hurts a business, this fact is made much more realistic and understandable by the monetary...

Using an E-signature Solution to Save Time and Money Learn why your Sales, Finance and Human Resources departments should adopt an e-signature solution....

Marketing Got Complicated Challenges and Opportunities for Marketers at Mid-Sized Companies...

Step by Step: Setting Up a Contact Center In-house contact centers are becoming more of a reality with the cloud. This can be a big win for all businesses who care about their...

CRM Comparison Chart Get the latest buyer data on 30 hosted and on-premise CRM solutions....

Infographic: Lessons from the History of CRM Understand the development of CRM and where it's headed in this free infographic....

4 Common Customer Challenges -- and How Customer Support Communities Can Solve Them This eBook provides details on why online customer support communities are effective at solving common customer service challenges....

5 Essential Elements to Building A Successful Customer Support Community A Planning Checklist...

5 Tips to Make Sure That Customers Transact With Your App The Challenge for eCommerce Apps - Keep customers happy and generate revenue....

Forrester Report: Benchmark B2B Social Marketing Efforts B2B marketers have embraced social and are generally happy with social’s impact on business outcomes, but only a few tactics and...

Authority Leadership Marketing: Making Content the Cornerstone of Customer Engagement and Relevance Customer-centric content and authority leadership are critical to building brand trust, accelerating lead acquisition, and shortening...

Localizing Your Mobile App Is Good For Business Simply put, the more people who can find and use your mobile application in their native language, the larger your potential market. But...

Executing a Successful Global Email Campaign Email has experienced a rejuvenation of late; the once maligned channel has re-emerged as a powerful communication tool in an on-demand,...

The Essential Guide to Social Media for Nonprofits Ultimately, your goal as a nonprofit is to garner support, but how do you reach people you don’t already know? Two words: social...

Content Marketing for Lead Generation Content is the foundation of lead generation. See how to optimize your content marketing for lead gen!...

Lean Content Marketing Discover how to leverage the content marketing resources you have to do more with less!...

 
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