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Free Technical Document Downloads

Browse through our extensive list of free Sales & Marketing white papers, downloads and podcasts to find the titles that best match your skills; topics include Customer Relationship Management (CRM), call center management, advertising and public relations. Simply complete the application form and submit it. All are absolutely free to professionals who qualify.

    
 
 

Social Marketing, Redefined The Death of Organic Reach and the New Customer Data Imperative....

Forrester's Market Overview: Employee and Customer Authentication Solutions Dive into the trends of the frothy authentication market....

A Beginner's Guide to Launching a Customer Experience (CX) Program For line of business managers in operations, marketing, support, and customer service, and any businessperson interested in understanding...

4 Common Customer Challenges -- and How Customer Support Communities Can Solve Them This eBook provides details on why online customer support communities are effective at solving common customer service challenges....

Does Your Content Meet Google's Expectations for Quality? Surely you have heard the trending phrase “content is king.” Now, more than ever, this is a rule to live by....

Infographic: Lessons from the History of CRM Understand the development of CRM and where it's headed in this free infographic....

Step by Step: Setting Up a Contact Center In-house contact centers are becoming more of a reality with the cloud. This can be a big win for all businesses who care about their...

CRM Comparison Chart Get the latest buyer data on 30 hosted and on-premise CRM solutions....

Authority Leadership Marketing: Making Content the Cornerstone of Customer Engagement and Relevance Customer-centric content and authority leadership are critical to building brand trust, accelerating lead acquisition, and shortening...

Your Guide To Pinterest By downloading this free guide, you agree to receive regular updates on the latest cool apps, product reviews, and giveaways from MakeUseOf....

10 Ways to Measure Translation ROI How do you measure the value of translation? The ROI calculation depends on what matters most to your business....

Power Prospecting Sales Kit It’s not uncommon to lose focus on your pipeline--or funnel--and consistently filling it with new opportunities....

Marketing Got Complicated Challenges and Opportunities for Marketers at Mid-Sized Companies...

Engage at Every Stage: Using Mobile Relationship Marketing (MRM) to Put More Interaction in the Hands of the Customer An initiative to explore where and how Mobile Relationship Marketing (MRM) is being embraced across multiple industries....

Small Business CRM Systems: How To Increase Sales And Retain Valuable Customers CRM is widely known as an automated means of collating and utilizing customer data. The newest CRM solutions utilize the latest...

Millennials as Brand Advocates - New Research Study Results What You Need to Know to Engage the Most Important Consumer Generation....

 
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