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Free Technical Document Downloads

Browse through our extensive list of free Sales & Marketing white papers, downloads and podcasts to find the titles that best match your skills; topics include Customer Relationship Management (CRM), call center management, advertising and public relations. Simply complete the application form and submit it. All are absolutely free to professionals who qualify.

    
 
 

6 Secrets to Offering Exceptional Customer Service In this free e-Book, see what you need to do to give customers what they want....

The Effect of Poor Customer Service and What to Do About It Although we all know that bad customer service hurts a business, this fact is made much more realistic and understandable by the monetary...

How Retailers Can Own & Rock the Google Results Page This eBook from ChannelAdvisor highlights the four main components of the Google search engine results page and offers retailers guidance...

Infographic: Lessons from the History of CRM Understand the development of CRM and where it's headed in this free infographic....

The WOW Guide to Self-Service Support Learn how to help your customers help themselves....

A Beginner's Guide to Launching a Customer Experience (CX) Program For line of business managers in operations, marketing, support, and customer service, and any businessperson interested in understanding...

How to Identify Your Most Profitable Customers Learn how to get more out of your current customers through segmentation best practices....

Step by Step: Setting Up a Contact Center In-house contact centers are becoming more of a reality with the cloud. This can be a big win for all businesses who care about their...

Choosing the Perfect Customer Service App Four easy steps to help small to mid-size companies find their help desk....

How to Avoid the Biggest Risk in Selecting a CRM System? Learn everything you need to avoid the biggest risk in selecting a CRM - poor user adoption by sales people....

5 Tactics to Reduce Abandonment in Your Mobile Channel Mobile shopping cart abandonment is at an alarmingly high level of 66%. In this white paper, find out some key insights on how to reduce...

Using CRM Creatively How new applications of an established system add value....

So You Think Your Website is Mobile-Friendly? Think Again! Customers expect your website to be mobile friendly. This Success Kit can help ensure you don't frustrate them with a poor user experience....

7 Tips to Accelerate Sales Performance Learn best practices sales managers can use to be successful....

Interactive Kiosks Buyer's Guide If you'd like to accommodate more customers and improve customer service without hiring extra staff, an interactive kiosk may be right up...

Building a Customer Experience Driven Contact Center Featuring Principal Analyst Kate Leggett from Forrester Research....

 
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